Effective Date: 9/25/2025

At My Lawn Company, we strive to provide reliable, professional lawn care services with transparent billing. Because our services are scheduled, prepared, and staffed in advance, we maintain the following refund policy:

• Payments are billed on the 1st of each month for that month’s scheduled services.
   
• Refunds will not be issued for services already completed.
   
• If a customer cancels service mid-month, the remaining unused services may be credited to the customer’s account for future use, but cash refunds are not provided.
   

• If you are dissatisfied with a service, please notify us within 24 hours of completion.
   
• We will return to address the issue at no additional cost, or issue a service credit toward your next visit.
   

• Customers may cancel recurring service agreements with at least 30 days’ written notice.
   
• Because we operate on a Level Billing system (equal monthly payments averaged across the year), any cancellations made during the winter/off-season months will require payment of the owed remainder up to that point to bring the account current with services already rendered.
   
• Any prepaid but unrendered services after the notice period may be credited for future use, but not refunded in cash.
   

• If service is suspended due to non-payment and grass becomes overgrown, the overgrown fee is non-refundable once billed.
   

• Discounts, add-ons, or promotional offers are non-refundable once applied or redeemed.
   

• All cryptocurrency payments are final and non-refundable due to transaction processing rules.
   

Questions?
For questions about refunds or cancellations, please contact us at:

My Lawn Company
1036 Avenue A, Port Allen, LA 70767
support@mylawn.work

225-288-4194